This incident has now been resolved by our development team. The Reports module is now functioning as expected. We thank you for your patience while we investigated this issue, and apologise for any inconvenience caused.
Posted Oct 09, 2026 - 11:18 BST
Update
We are continuing to investigate this issue.
Posted Oct 09, 2026 - 09:00 BST
Investigating
We are aware of an issue affecting Tractivity that is impacting the Reporting module. Users may experience problems accessing reports, running reports, and receiving scheduled reports.
This issue may also affect other areas of the system linked to the Reporting module, including User Management (for example, adding or removing users).
Our team is actively investigating and working to restore full service as quickly as possible. We will provide further updates as soon as more information becomes available. We apologise for any inconvenience this may cause.